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Terms and conditions

Terms and Conditions

Welcome to our website.

Online Purchase Disclaimer: When purchasing online, please make sure you’re making an informed decision on the slate you are buying. Natural slate is, by nature, unique in that every slate differs from the next. When laying slate, you must carry out the grading process and lay the slate according to British standard. We, Buy Roof Slate Ltd, cannot be held responsible for incorrect fitting, lack of grading or lack of experience with natural slate. Whilst every effort has been made to ensure you’re fully aware of the unique characteristics of each slate, reiterating the point above, every slate is different, and it varies from quarry to quarry. If you are not a roofer or slater by trade, and you are carrying out the works yourself, we recommend using a FIRST grade slate. This is a more uniform, consistent product which is easier to lay, and more forgiving to the unexperienced. A standard grade slate will require much more time (and previous experience) to get an aesthetically pleasing result, as standard grade slates vary more in thickness and consistency. If you have ANY questions about the slate you wish to purchase, please call a member of the Buy Roof Slate team. We are here to help you make an informed decision and advise you on which slate would be best based on your individual circumstances.

Transport Policy

All delivery charges are included in the final invoice that will be posted and/or emailed to you after payment has been made. Delivery is typically made on an 18 tonne lorry with tail lift facilities. The driver of the vehicle will offload the goods with a pallet truck and tail lift at the curb side. If the driver is unable to deliver the goods for any of the following reasons, you may be charged to redeliver the goods.

  1. If you live on a steep hill, the driver may not be able to deliver the goods, in which case, the delivery will be rescheduled when it is safe for the drivers to offload the goods
  2. If you have very limited access to your property and/or there are HGV restrictions, it is your responsibility to make us aware of this within 1 working day of placing the order
  3. If a curbside delivery is not suitable for you
  4. If you choose to refuse the delivery for any reason other than the goods were damaged*

Grading: Colour and Thickness

Roofing slate is a natural product and can vary in both colour and texture. While every effort is made to ensure the slates you receive are of the same colour and texture, it is advised that the slates are graded (sorted through and divided into groups of the same colour, thickness and appearance) prior to fitting. Grading slates helps ensure the end result is aesthetically pleasing and, most importantly, watertight. Buy Roof Slate Ltd cannot be held liable for improper fitting and grading.

Breakages and Wastage Allowance

All orders should allow a wastage allowance for breakages during handling, transport and cutting. Typically, 10% is allowed. We recommend speaking with your roofer as they will have a better idea of wastage allowances. In terms of breakages during transport, you will typically find a couple of breakages from moving the pallets around depots and being handled on a forklift. If evidence of mishandling is prominent on the arrival of your slate, we recommend taking pictures and emailing them to us. We can usually get replacements sent if there are excessive breakages. For orders under 200 slates, we recommend adding 10% extra regardless of cuts.

If, when laying the slate, breakages occur, you must not discard the slate. We require comprehensive evidence from you (the customer) in order to raise a claim with the quarry. If the faulty slates cannot be collected by our courier, then a claim for replacements cannot be processed.


Please refer to our Returns Policy for more information

Rusting and Discolouration

In the unlikely event of slate rusting and discolouring, as per the guarantee (only applicable to guaranteed slate), a like for like replacement will be issued free of charge. Guarantee claims do not cover any forms of labour to replace the slate, only an issuing of slate to be replaced at the fitters expense. For example, if 10 slates display signs of rusting, 10 slates will be delivered to you free of charge.


If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Buy Roof Slate’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Buy Roof Slate’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Wayside, Fleet Marston, Aylesbury, Buckinghamshire, HP18 0PZ. Our company registration number is 9984077. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Wayside, Fleet Marston,
Aylesbury, Bucks,
HP18 0PZ

T: +44 (0) 800 009 6061

Delivery and Returns Policies

Returns Policy
Delivery Information
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